Made-to-order, made for you
Each garment is cut, sewn and finished in our atelier only after your order is placed. This is what allows us to embroider the SAPA crest by hand and to refuse mass production. It also means we ask for a little patience.
For pieces that require additional artisanal work — hand-embroidered crests, leather and bespoke colourways — we may take additional time to ensure the finest possible result. We always communicate proactively if a piece needs longer.
Delivery times by destination
| Destination | Production | Transit | Total |
|---|---|---|---|
| Sweden & Nordics | 2–5 days | 1–3 days | 3–8 days |
| EU | 2–7 days | 2–5 days | 4–12 days |
| UK & Switzerland | 2–7 days | 3–7 days | 5–14 days |
| North America | 3–10 days | 4–10 days | 7–20 days |
| Rest of world | 3–14 days | 5–16 days | 8–30 days |
| Bespoke pieces | Up to 30 days. We confirm a personal timeline by email. | ||
Times are indicative. Customs clearance, holidays and remote regions may extend transit. You always receive a tracking number when your order is dispatched.
Carriers, tracking & shipping cost
We ship with DHL Express, UPS, PostNord and DPD depending on destination, with full tracking. Shipping cost is calculated at checkout based on the country and weight. Complimentary shipping may be offered on selected campaigns.
Customs, duties and taxes
Within the EU, prices include VAT and there are no further charges. For orders outside the EU, the recipient is responsible for any customs duties, import taxes and brokerage fees imposed by the destination country. We declare the full value on the commercial invoice as required by law.
Wrong or undeliverable address
Please double-check the shipping address at checkout. We are not responsible for parcels lost due to incorrect addresses. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery against the additional shipping cost.
Damaged or lost in transit
If your parcel arrives damaged or does not arrive within the indicated window, contact us immediately at info@quantrogroup.com. We open a claim with the carrier and arrange a replacement or refund.